Privacy Policy

1. Introduction

Welcome to Orbits LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website or Discord
• Request a quote or consultation
• Enter into a service agreement with us
• Subscribe to our newsletter or updates
• Participate in surveys or feedback

This information may include:

• Full name
• Email address
• Discord username and ID
• Company name and business information
• Phone number
• Payment information
• Project requirements and specifications

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Cookies and similar tracking technologies

2.3 Communication Records

All communications conducted through Discord, email, or other channels are logged and retained for record-keeping, quality assurance, and legal compliance purposes. This includes:

• Initial project inquiries and quotes
• All Discord messages and conversations
• Project specifications and requirements
• Change requests and revisions
• Payment confirmations and receipts

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To communicate with you about your projects
• To process payments and transactions
• To respond to your inquiries and provide customer support
• To improve our website and service offerings
• To send you technical notices, updates, and administrative messages
• To detect, prevent, and address technical issues or fraudulent activities
• To comply with legal obligations and enforce our terms of service
• To maintain records of all project specifications and communications

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., payment processors, hosting providers, Discord platform)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

5. Discord Communications

All official project communications are conducted through Discord. By engaging our services, you acknowledge and agree that:

• Discord is our primary communication platform
• All conversations, files, and messages shared through Discord are logged and archived
• You must maintain an active Discord account for the duration of the project
• Discord's own privacy policy and terms of service apply to the platform usage
• We are not responsible for Discord's data handling practices or security measures

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encrypted data transmission (SSL/TLS)
• Regular security assessments
• Limited access to personal information
• Secure payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Project communications and specifications are retained indefinitely for legal and dispute resolution purposes
• Payment records are retained in accordance with tax and accounting regulations
• Client information is retained for the duration of the business relationship and for a reasonable period thereafter

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to processing of your information
• Portability: Request transfer of your information to another service

To exercise these rights, please contact us using the information provided in the Contact section below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. By using our services, you consent to such transfers.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: